dbbet Privacy Policy
Your personal information is very important to us. This policy explains in detail what information we collect, how it is used, and what steps we take to keep your data secure.
1. Introduction and Scope
dbbet is an online betting and casino platform serving users in Bangladesh. This privacy policy applies to all of dbbet's digital services — including our website, mobile application, and any related services provided through us.
By reading this policy, you will understand what information we collect about you, how that information is processed, in what circumstances it may be shared with third parties, and what rights you have over your data. Our Terms and Conditions contain information that complements this policy and governs the overall terms of your use of our services.
dbbet only allows persons aged 21 or above to register and use its services. If anyone under the age of 21 attempts to use the services, their information will be deleted immediately.
2. What Information We Collect
dbbet may collect information about you through various methods. The types of information collected are described by category below.
2.1 Information Provided at Registration
- Full name and date of birth
- Email address and mobile number
- Current address and nationality
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account number)
- Documents required for identity verification (National ID card or passport)
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device type
- Time of site access, page visit history, and session duration
- Referral source and search keywords
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
- Deposit and withdrawal amounts and dates
- Betting history and gaming activity
- Bonus claim and usage history
- Information relating to payment method usage
2.4 Support Communications
When you contact us via live chat or email, the content of that conversation and the information you provide are recorded. This is used to improve service quality and to assist you better in the future.
3. Purpose of Using Your Information
dbbet uses your information only for specific and legitimate purposes. Your information is not used beyond the purposes described below.
- Account Management: To handle registration, identity verification, login, and account security.
- Payment Processing: To receive deposits and complete withdrawals, which normally take between 30 minutes and 3 hours.
- Service Improvement: To analyse your usage patterns and improve the platform experience.
- Communication: To send transaction confirmations, important notifications, and support-related messages.
- Fraud Prevention: To detect and prevent suspicious transactions and account misuse.
- Legal Obligations: To comply with applicable laws, regulations, and government directives.
- Responsible Gaming: To detect unusual patterns in user behaviour and support responsible gaming initiatives.
4. Information Sharing and Third Parties
dbbet does not sell your personal information. However, in certain circumstances and to a limited extent, information may be shared with third parties.
4.1 Service Provider Partners
We use trusted third-party services for payment processing, identity verification, cybersecurity, and technical infrastructure management. These partners are given access only to the limited information needed to carry out their designated tasks, and they are bound by contractual confidentiality obligations.
4.2 Legal Requirements
If disclosure of information is legally required to comply with a court order, a legitimate request from a government authority, or applicable law, dbbet will follow that directive.
4.3 Business Transfers
In the event of a corporate merger, acquisition, or asset transfer, user information may be transferred as part of the organisation's assets. Users will be notified in a timely manner if such a change occurs.
5. Cookies and Tracking Technology
Cookies and similar technologies are used on the dbbet website and app. These help with site functionality, storing user preferences, and monitoring service quality.
- Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
- Functional Cookies: Used to remember your language preferences and account settings.
- Analytics Cookies: Monitor site usage patterns to help improve the service.
- Marketing Cookies: Used to display relevant advertisements based on your preferences.
You can manage cookies through your browser settings. However, disabling essential cookies may affect some key functions of the site.
6. Data Security Measures
To keep your information secure, dbbet has put in place both technical and organisational safeguards.
- All data transfers are secured through SSL (Secure Sockets Layer) encryption.
- Industry-standard encryption technology is used to store sensitive information.
- Firewalls and intrusion detection systems are active to prevent unauthorised access.
- Access to data is restricted to authorised staff only.
- Security measures are regularly assessed and updated.
- Procedures are in place to quickly detect and address data breach incidents.
While we are committed to maintaining the highest level of protection, it is not possible to guarantee complete risk-free transmission of data over the internet. You are therefore advised to use a strong password and to log out carefully.
7. Data Retention Period
dbbet retains your information for as long as is necessary to provide the service, or for as long as legal obligations remain in force.
- Information for active accounts is retained throughout the entire period the account remains open.
- Even after an account is closed, certain information may be kept for a specified period for legal and regulatory reasons.
- Transaction and financial records are retained for the period required under applicable law.
- Once marketing consent is withdrawn, your information will no longer be used for that purpose.
8. Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
- Access: You may request to know what information we hold about you.
- Correction: You may request correction of inaccurate or incomplete information.
- Deletion: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
- Objection to Processing: You may object to the processing of your information for specific purposes.
- Data Portability: You may request your information in a structured, machine-readable format.
- Unsubscribe from Marketing: You may ask us to stop promotional communications at any time.
As part of responsible gaming on our platform, you may voluntarily request account limits or a temporary break — information related to this is also handled securely.
9. Privacy of Minors
dbbet does not knowingly collect information from any person under the age of 21. The registration process includes an age verification step. If it comes to our attention that a minor's information is present in the system, it will be deleted immediately and the associated account will be closed.
10. Policy Changes and Updates
dbbet reserves the right to amend this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, a notification will be sent to registered email addresses or posted on the platform.
Continued use of the service after any changes will be taken as acceptance of the updated policy. Please also read our About Us page for the overall terms of service, which contains details about the platform's goals and how it operates.
11. Contact Us
If you have any questions, data-related requests, or complaints regarding this privacy policy, please contact our support team. Our team provides assistance in Bengali and English, seven days a week, twenty-four hours a day.